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Customer Support
The eScription Customer Support team is comprised of a group of
dedicated and experienced professionals focused on delivering the
highest level of customer service. Consistently praised by our customers,
eScription Customer Support is an important component of the value
we bring to your organization.
Customer Support becomes a primary contact for customers once they
have transitioned from the Installation
phase. Every individual on the eScription support team has a solid
understanding of the medical transcription process and a strong technical
background, allowing us to respond quickly to any of your day-to-day
issues, questions or requests. Our team will:
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Answer questions about product functions
and workflow enabling your organization to take full advantage
of every aspect of the EditScript solution. |
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Respond to dictation/transcription
issues, and provide suggestions to maximize transcription productivity. |
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Trouble-shoot product or communications
problems as quickly as possible. |
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Listen to your suggestions and submit
feature requests to our Product Development group, ensuring
that EditScript continues to meet customer needs. |
Supporting eScription's #1 ranking in the Dictation, Transcription,
Speech Recognition category by KLAS Enterprises (in its Mid-year
Top 20 Report, dated June 2004) one customer stated, "They provide
great customer service. They have been very proactive about making
any changes we request, and they are quick to resolve any problems
that we have. They are also very good about informing us well in
advance of any changes that may impact us."
Fundamentally, we realize that our ability to respond quickly directly
affects the quality of patient care at your health care organization.
For this reason, we offer multiple channels for support, and are
available 24x7 for emergency issues.
Customer Support Contact Information
Hours of Operation:
Monday - Friday 8:00am - 8:00pm ET |
Email Support:
Please email support@escription.com
for assistance with most problems.
Phone Support:
Call us at 781-455-8900 x-217 |
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