eScription

eScription approaches each customer installation with an unwavering commitment to a quality process and a focus on customer results. Experienced eScription Project Managers lead the effort, working hand-in hand with your organization's medical records and IT staff. Our goal: to deliver a system that meets each facility's objectives, and is completed in a smooth and timely manner.

Our Guiding Principles

Three guiding principles are at the core of every EditScript implementation:

• Smooth integration with Health Information Management
• Little to no change to clinician workflow
• Focus on business results

From the first kick-off meeting through the day-to day implementation tasks, your assigned eScription project managers will work through a carefully crafted three-phase process to meet project milestones, while minimizing disruption to HIM staff and dictating clinicians. We help define a roll-out strategy that is right for your organization.

We focus on your organization's business results, taking time to ensure that installation decisions reflect desired outcomes. What are your turnaround time goals? Is cost savings a priority? Where are your current MT resources — in-house or outsourced — and what are your plans? What incentives do you provide for productivity? Does your organization want to further standardize and centralize medical records? These are just some of the questions we explore as we install each new eScription customer.

Proven Installation Process

Each new customer installation project is run by a project manager. Following our guiding principles, eScription employs a proven, replicable three-phase plan for all projects, covering:

• Discovery and Design
• Configuration, Integration and Testing
• System Activation and Go-Live

Phase 1: Discovery and Design

At the start of a project, eScription reviews and analyzes all aspects of your current environment along with the goals you want to achieve. We participate in on-site meetings and discussions with several members of your team to ensure that every requirement is surfaced. The eScription project manager delivers a detailed, customer-specific project plan at the conclusion of this phase, covering design criteria such as:

• transcription workflow
• HIPAA requirements
• style guidelines
• distribution options
• report formats

Phase 2: Configuration, Integration and Testing

The EditScript solution, based on an ASP model, involves a variety of features that must be configured for each healthcare organization. Using information from the Discovery and Design phase, your project manager will work with your team to configure EditScript with institution-specific requirements, such as:

• business entities (departments, clinics, billing groups, etc.)
• work types
• clinician profiles
• transcription priority rules
• distribution parameters
• user access rights
• electronic signature

At this time your IntelliScript voice capture hardware will be set up on site, and configured to match your organization's specifications and clinician preferences. The EMon administrative console will be installed, as will the EditScript MT transcriptionist tools for any in-house MTs.

Your eScription installation team works closely with your internal technical staff to set up the necessary integration with your other healthcare information systems. We have experience integrating with systems from a variety of vendors, including Eclipsys, Epic, IDX, LastWord, Meditech, SoftMed and others.

A six-week integrated testing period concludes this phase. eScription works with you to develop a comprehensive test plan and trains your staff, as needed. Together, we evaluate and confirm that all aspects of your new EditScript dictation, transcription and document distribution workflow are functioning smoothly.

Phase 3: Activation and Go-Live

The Activation phase begins with a brief early adopter period during which time a few clinicians start to use the new system, followed by the official go-live and full rollout as planned. Some customers deploy enterprise-wide immediately, others implement a rollout on a varying workflow basis (i.e. HIM, Radiology, Clinics). Your eScription project manager will join your team on-site as the official go-live takes place.

Supporting your rollout, your Project Manager will also coordinate the Training that needs to take place for your administrators, in-house MTs, or MTSO.

Commitment to Excellence

From our managers and team leaders to our newest staff members, the eScription Installations Team is dedicated to customer success. Our expertise includes healthcare information systems, IT, transcription services, and project management. We understand that the EditScript installations process is the start of a partnership with eScription that will continually help your organization decrease turnaround time, save costs, and streamline transcription workflow across the enterprise. We look forward to working with you.