We get such good support that if I didn't come to your User Group Meeting, I would think I was eScription's only customer."
Jefferson Howe
Transcription Manager
Maine Medical Center
Past President, AAMT
Portland, ME
The eScription Customer Support team is comprised of a group of dedicated and experienced professionals focused on delivering the highest level of customer service. Consistently praised by our customers, eScription Customer Support is an important component of the value we bring to your organization.
Customer Support becomes a primary contact for customers once they have transitioned from the Installation phase. Every individual on the eScription support team has a solid understanding of the medical transcription process and a strong technical background, allowing us to respond quickly to any of your day-to-day issues, questions or requests. Our team will:
- Answer questions about product functions and workflow enabling your organization to take full advantage of every aspect of the EditScript solution.
- Respond to dictation/transcription issues, and provide suggestions to maximize transcription productivity.
- Trouble-shoot product or communications problems as quickly as possible.
- Listen to your suggestions and submit feature requests to our Product Development group, ensuring that EditScript continues to meet customer needs.
Supporting eScription's #1 ranking in the Dictation, Transcription, Speech Recognition category by KLAS Enterprises (in its Mid-year Top 20 Report, dated June 2004) one customer stated, "They provide great customer service. They have been very proactive about making any changes we request, and they are quick to resolve any problems that we have. They are also very good about informing us well in advance of any changes that may impact us."
Fundamentally, we realize that our ability to respond quickly directly affects the quality of patient care at your health care organization. For this reason, we offer multiple channels for support, and are available 24x7 for emergency issues.
Customer Support Contact Information
eScription Support is available seven days a week as follows:
- 7:00 am — 12:00 am ET, Monday — Friday (excluding eScription holidays)
- 9:00 am — 5:00 pm ET, Saturdays & Sundays
eScription also offers extended support for system level problems as defined in your site's support contract. This support is available as follows:
- 7x24 coverage (including holidays)
Email Support:
Please email support@escription.com for assistance with most problems.
Phone Support:
Please call us at 781-455-8900 x-217 or 781-726-8174.