Flexible Dictation Interface
With IntelliScript, clinicians have access to a powerful array of keypad controls that allow them to conveniently record, review, and edit dictations by medical record, account, or job number. IntelliScript provides extensive voice editing capabilities enabling clinicians to revise their dictations while they are recording, or suspend dictations for completion at a later time. They can also recall and modify their most recent dictation. IntelliScript enables healthcare organizations to configure their own telephone prompts and keypad commands, easing the transition for clinicians. Controls can be tailored to specific departments, work types, or individuals, and can also emulate previously-installed systems.
Multiple Modality Dictation
Increasingly, clinicians are using hand-held digital recording devices for medical dictation. IntelliScript enables clinicians to use these devices, as well as telephones for dictating. When a digital device is being used, the audio can be sent directly to the transcription system. It does not need to go through a centralized dictation server.
Support for Multi-Entity Environments
IntelliScript utilizes a de-centralized approach that separates dictation capture from the process of assigning work to MTs. Copies of the audio are kept in two places, at the customer site and at the secure eScription hosting facility. IntelliScript is well suited for multi-entity organizations, as there can be multiple, independent voice capture servers at different locations in order to reduce telephony charges, and multiple modalities in use that each feed the transcription system. A single pool of MTs -- or one or more MTSOs -- can access voice recordings obtained at all hospital locations through EditScriptTM. From the standpoint of the administrator, a single dictionary of clinician identification numbers can be maintained across the multiple entities.
Redundancy for Failover
All eScription customer sites are configured with at least two, redundant IntelliScript servers in order to avoid disruption in the event of a hardware failure. Because clinicians can call into any IntelliScript server, reliability is enhanced. Further, recent audio dictations are stored both locally and at the eScription hosting facility, additional reliability is obtained, because the audio can be accessed from either site.
Streamlined Administration
Administrators update and maintain IntelliScript user accounts through the same administrative tool used for all eScription products, eliminating replicated data and reducing errors. An Administrative Broadcast Message feature lets managers quickly create and post important recorded announcements that clinicians will be sure to hear when they call in to dictate.
Emergency Transcription System
IntelliScript features an Emergency Transcription System that enables healthcare organizations to continue transcribing documents when a scheduled downtime or network outage interrupts the CAMT process. Each IntelliScript server has a local administrative console that lets administrators manually queue and distribute dictations to be transcribed with Microsoft® Word until connectivity is restored and the normal speech recognition and editing process is resumed.
Secure Listen Line
Clinicians needing immediate patient information can phone into their IntelliScript voice capture server and obtain secure access to dictations using an MRN or account number. IntelliScript uses passwords and audit trails to protect patient information from unauthorized use. Administrators use the administrative console to set clinician passwords for Listen Line access, and every time a dictation is retrieved, an audit trail is generated.
